Here at Crystal Clear Pools, we specialise in pool cleaning, electrical repairs, and chemicals to keep your spa or swimming pool in top condition. From pool and spa chemicals to the supply and installation of new equipment or accessories, our certified and qualified team are here to help.
For all your pool and spa supplies, visit our online shop now!
I had to return a product as it wasn't performing properly. It got replaced, and then didn't work properly in my pool, after requesting my money back, under the consumer guarantees act, was advised they wouldn't replace nor refund the product. They sold me a product not fit for purpose. When i told you what the pool vacuum was being used for the first time I called to complain about the bristles falling out, you never advised that it shouldn't be used in a concrete pool. I never received any advice when the product was returned to me. either. It just appeared on my doorstep. It has been used a total of four times. We did discuss a refund under the consumer guarantee act on the telephone. Your response to that comment, was "I don't think so - that will have to come out of my profit - bring it back to me to have a look at". After that unhelpful response I sent my email. If you don't want to stand behind your consumables, that is your prerogative - albeit disappointing.
Marg PowellNot sure where my review went - But my experience was a rip off. Was charged a call out fee and 1 hour (which was Not quoted on the call) to assess my spa. Spa just needed to be shocked. Would never have agreed to the extortionate bill, when there’s a Spa Retailer down the road! Bad service
Lani ManuelGood knowledge shown. Came and fixed valve as soon as out of level 3.
Melody LoweCrystal Clear was recommended to us by the company we purchased our spa from and so glad we found them. Fantastic service and communication. Really easy to get an appointment and appreciated the text updates so I knew when they would arrive. Feel great knowing our spa is in safe hands and we’re on top of maintenance. Also like the website which clearly outlines services and pricing to make things very transparent.
Rebecca EmeryI would highly recommend Chris for his great service. He is very professional and did the job perfectly. We booked for gold star service to clean our spa pool. Very happy with the service and would definitely book again. Very good communication and knowledge, he answered all my questions patiently. Thank you Chris.
Sandya MBrowse our range of chlorine-free chemicals for pools and spas, including purifiers, filter cleaners, and more!
Shop the wide range of pool balancers, clarifiers, sanitisers, and algaecides here at Crystal Clear!
Shop our extensive range of spa balancers, clarifiers, sanitisers and chlorine-free chemicals here!
Here at Crystal Clear Pools, we only work with brands that we trust to give you the best pool and spa experience. Learn more about each of our suppliers below!
