Auckland Pool and Spa Cleaners, Repairs & Chemicals Shop

Good service But to make it even better be great if the secretary asks customer If they have first reset the spa ( as the error number could be anything.) If he/she is unsure how to reset it ask someone who knows? Would avoid wasting technician callout.

great firm to deal with very happy in every way thanks

Fantastic service, going to great lengths to source a hard-to-find part for us very quickly. Wonderful customer care, highly recommend!

I had to return a product as it wasn't performing properly. It got replaced, and then didn't work properly in my pool, after requesting my money back, under the consumer guarantees act, was advised they wouldn't replace nor refund the product. They sold me a product not fit for purpose. When i told you what the pool vacuum was being used for the first time I called to complain about the bristles falling out, you never advised that it shouldn't be used in a concrete pool. I never received any advice when the product was returned to me. either. It just appeared on my doorstep. It has been used a total of four times. We did discuss a refund under the consumer guarantee act on the telephone. Your response to that comment, was "I don't think so - that will have to come out of my profit - bring it back to me to have a look at". After that unhelpful response I sent my email. If you don't want to stand behind your consumables, that is your prerogative - albeit disappointing.