Here at Crystal Clear Pools, we specialise in pool cleaning, electrical repairs, and chemicals to keep your spa or swimming pool in top condition. From pool and spa chemicals to the supply and installation of new equipment or accessories, our certified and qualified team are here to help.
For all your pool and spa supplies, visit our online shop now!
I ordered some vinyl pool cleaner online for waterline marks for organic stains. It did not work. I approached Chris politely and immediately he was on the defense and sent me quotes from Consumer Law. In then end he reluctantly offered a refund but was even rude about that and how he did not wish any further hassle. I did not send the bottle back in the end because I did not wish to deal with him any further. Would not recommend this business as the customer service was quite appalling. Not struck anything similar before. Would only shop at big brand stores going forward where you know you can return something without being treated badly if it does not work.
Ms MQuickly responded to my enquiry for spa repair. The technician arrived on time and was very knowledgeable and honest with the assessment of the problem. Would definitely recommend their services.
Mike MooreI had to return a product as it wasn't performing properly. It got replaced, and then didn't work properly in my pool, after requesting my money back, under the consumer guarantees act, was advised they wouldn't replace nor refund the product. They sold me a product not fit for purpose. When i told you what the pool vacuum was being used for the first time I called to complain about the bristles falling out, you never advised that it shouldn't be used in a concrete pool. I never received any advice when the product was returned to me. either. It just appeared on my doorstep. It has been used a total of four times. We did discuss a refund under the consumer guarantee act on the telephone. Your response to that comment, was "I don't think so - that will have to come out of my profit - bring it back to me to have a look at". After that unhelpful response I sent my email. If you don't want to stand behind your consumables, that is your prerogative - albeit disappointing.
Marg PowellGreat service. Knew exactly what the problem was and sorted it quickly, and the best thing was that he had the right spares with him and no return journey was required! Awesome service, many thanks Chris and Team 🙂
Craig WilkinsI would highly recommend Chris for his great service. He is very professional and did the job perfectly. We booked for gold star service to clean our spa pool. Very happy with the service and would definitely book again. He patiently answered allnthe questions. Thank you Chris.
Sandya MBrowse our range of chlorine-free chemicals for pools and spas, including purifiers, filter cleaners, and more!
Shop the wide range of pool balancers, clarifiers, sanitisers, and algaecides here at Crystal Clear!
Shop our extensive range of spa balancers, clarifiers, sanitisers and chlorine-free chemicals here!
Here at Crystal Clear Pools, we only work with brands that we trust to give you the best pool and spa experience. Learn more about each of our suppliers below!
