Auckland Pool and Spa Cleaners, Repairs & Chemicals Shop

Excellent Service .. Ian came out assessed my dirty pool- got straight to work and did a great job...reasonable price too- Recommend this company- Turned up when they said they would!!

I had to return a product as it wasn't performing properly. It got replaced, and then didn't work properly in my pool, after requesting my money back, under the consumer guarantees act, was advised they wouldn't replace nor refund the product. They sold me a product not fit for purpose. When i told you what the pool vacuum was being used for the first time I called to complain about the bristles falling out, you never advised that it shouldn't be used in a concrete pool. I never received any advice when the product was returned to me. either. It just appeared on my doorstep. It has been used a total of four times. We did discuss a refund under the consumer guarantee act on the telephone. Your response to that comment, was "I don't think so - that will have to come out of my profit - bring it back to me to have a look at". After that unhelpful response I sent my email. If you don't want to stand behind your consumables, that is your prerogative - albeit disappointing.

We’ve used Crystal Clear Pools several times for maintenance work on our pool and pool equipment. Chris and the team and simply awesome. With clear communication throughout, you always know what's going on and when the job will be done. Plus the team are friendly, turn up on time, and provide quality workmanship. I can’t recommend them enough.

Chrystal Clear Pools is a fantastic company to deal with and their after sales and customer service is second to none! They went out of their way to help me with a couple of problems I had and I couldn’t have asked for anything more of them. I recommend using them.